Absolutely not. It’s your space and your choice. You are always in control of what stays and what goes, and our role is simply to guide and support you in making those decisions. That said, the more items you choose to keep, the more time, effort, and organizing solutions may be needed to achieve your desired results. We’ll always work with your comfort level and your goals.

There is no need to clean or pre-organize before we arrive. We know it can feel uncomfortable to have someone see clutter, but please don’t worry — we’ve truly seen it all, and there is no judgment here. The best way to prepare is simply to be ready to sort and make decisions during the session. We’ll guide you through the process and help you every step of the way.

That’s entirely up to you. Some clients prefer to work hands-on with us, while others choose to delegate as much as possible. We do ask that you (or a designated proxy) be available for the first 30 to 60 minutes so we can ask questions and confirm decisions as we begin sorting and decluttering. Once we’ve reviewed what you want to keep and let go of, you are welcome to step away as long as you remain available by phone or text if questions come up. We always respect your preferences and will never discard or donate items without your approval.

At REFIND Organizing, we always start by making the most of what you already own. If you have containers or bins you’d like to keep using, we are happy to repurpose them whenever possible. During the decluttering and organizing process, we take inspiration directly from your home by paying close attention to your space, style, colors, and materials. This helps ensure that any new products we recommend feel cohesive and intentional within your home. When new products are needed, we suggest options that fit both your style and your budget, providing curated recommendations that best support your space and the systems we create.

We donate to a variety of local and national charities, including Habitat for Humanity ReStore, Salvation Army, and Goodwill. If you have a preferred charity or specific donation location, we are happy to accommodate your request whenever possible. Our goal is to ensure your items are donated responsibly and in a way that aligns with your wishes.

Every space is different, and the time needed depends on the size of the area, how much you have, and how quickly decisions can be made. Some spaces can be completed in one session, while others may take multiple visits. Your involvement can help move the process along, and we always work efficiently while keeping your goals, comfort level, and budget in mind. About These Time Estimates The timeframes shown below are general guidelines to help with planning and setting expectations. Every home and situation is different, so actual time may vary based on the size of the space, the amount of clutter, and how decisions are made during the session. We’ll always work with you to create a plan that fits your goals, comfort level, and schedule. https://static.wixstatic.com/media/7285ac_600c17db7de349b78708fb9678f424b3~mv2.avif

We love pets, and we are absolutely pet friendly. That said, during organizing and setup sessions, pets often want attention or may follow us from room to room, which can slow progress and make it harder for you to see the full results of our work. For this reason, we kindly ask that pets be kept in a separate room that is not being serviced, crated, or cared for off-site during your session when possible. This helps us work efficiently and ensures a safe, productive environment for everyone.

No problem. We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling, unless there is an emergency. If you need to reschedule, please email hello@refindorganizing.com ()with the subject line: Reschedule Request – Client Name If you would like to schedule additional sessions, please email with the subject line: Additional Sessions Request – Client Name This helps us respond quickly and keep our schedule running smoothly.

While we do not offer refunds, your satisfaction is very important to us. If you are not happy with any part of your service, please contact us within 24 hours of your session so we can address your concerns and make things right. Our goal is always to ensure you have a positive experience and feel confident in the results of your service with REFIND Organizing.