No problem! We do ask that you give at least 48-hour notice unless there is a real emergency. If you must reschedule, please send us an email to refindorganizing@gmail.com with the subject line: Reschedule Needed – Client Name. If you need to schedule more sessions, please send an email with the subject line: Additional Sessions Request – Client Name

That is entirely up to you! Some clients prefer to work hands-on with us, others want to delegate as much as possible, while others give us full control to decide with no input. We do need you (or someone you have designated as your proxy) to be available for the first 30 minutes to an hour for questions while we sort and declutter each space. Once we have eliminated everything you do not want or need, you are free to step away — just be sure you are available to accept texts or calls while we finish the process.

Yes! If you want to start fresh, we can purchase supplies that coordinate with your space(s). There is an additional charge of $25 per hour / per person for the time we spend shopping for you. You will only be charged for the supplies that you keep. We are also, happy to try and use any containers you already own if you prefer.

We donate to various charities, including the Salvation Army, Goodwill, and any charity of your choice. We will accommodate specific charity location requests if possible!

Most people are embarrassed about their clutter or perceived disorganization. Do not worry! We have seen it all. There is no need to clean or pre-organize before our visit. Just be ready to sort and make decisions.

Even though we love pets it has been our experience that they tend to either follow us around to see what we are doing or want a lot of love and affection. They also, tend to make more of a mess with shedding and toys - limiting what the client will be able to see completed work. This also creates extra time spent cleaning/organizing your space. For these reasons we ask that all animals be kept in a room (that does not need to be serviced), crated, taken to a relative and/or taken to pet day-care.

While we do not provide refunds, we will do everything in our power to provide you with the best experience possible. So, if for any reason you are unhappy with the service rendered, please just call, or send us an e-mail within 24 hours of your service and we will send someone out to make things right. That is our promise to you!

Ideally, we service your space(s) while you are away. Recognizing that’s not always feasible, we’d ask that everyone please remain in a different room and physically away from the staff at least 6 feet apart as much as possible. If it is necessary for you to come near the staff, we would kindly ask that you also wear a mask. Please contact us to discuss potential solutions and planning if you think remaining socially distant will be a challenge for you. The staff will be wearing face masks, gloves, and/or washing hands along with using sanitizer during every session, prior to leaving, and prior to arriving to all sessions. Staff will also be using commercial-grade disinfectant approved to kill bacteria and virus such as but not limited to H1N1, HIV and Coronavirus (COVID-19).

We will never send anyone to your home that is or has been ill within the last 14 days (also includes members within their household). We require all staff bring a doctor's note allowing them back to work stating they are free and clear from illness. We are also taking the added measures requiring all employees to check their temperature daily. We will contact you to reschedule if we are unable to send a substitute staff member. If you or a member of your household is or has been ill and/or experiencing any symptoms within the last 14 days, please reschedule your session.

We service the following areas: Allamuchy, Asbury (Hunterdon), Belvidere, Blairstown, Bloomsbury (Hunterdon), Broadway, Buttzville, Changewater, Columbia, Delaware, Great Meadows, Hackettstown, Hampton (Hunterdon), Hope, Johnsonburg, Oxford, Port Murray, Phillipsburg, Stewartsville, Vienna, and Washington. We also service selective areas in Eastern Pennsylvania and NYC. Please feel free to contact us for more info.